I love writing articles on the side. But there are times – even with my own websites – that I experience writer’s block. In the writing community,...
This video shows how Ramon de Leon better known as ‘Chicago’s Pizza guy’ averted a customer service crisis. Think about some of the crises that have occurred in your...
Ok. We’ve had some time to sleep on it, though I must confess I didn’t have the stomach to read the juicy details. But I do...
Things tend to slow down a bit in the summer. This is a good time to catch up on those administrative tasks that have been left...
I like Seth Godin because he gives me plenty to think about, something of a reality check. Take writing for example . It’s not what it...
Capturing the attention of the online reader is a tremendous challenge which is only comparable to Charlie Brown and his science teacher. Watch the video clip...
It is an interesting observation! At a time when information sharing happens freely, globally, and in real time, organizations still don’t agree on what a white...
Do they think highly of you? Or do they believe they can’t trust you farther than they can see you? Perception is reality! At least in...
Made you look! It was an experiment but it worked. There’s a good reason I used this picture. It shows a headline that’s catchy and makes...
Email marketing is different things to different people. For some, it’s an e-list with a thousand email addresses to spam with irrelevant information. But for the...