Business
Best Ways to Provide Customer Support in 2024
It was not very long ago that customer support service was just considered to do menial things and wasn’t paid much attention. It was something that just needed to be done ensuring low cost. Companies were not willing to spend much on this aspect and so it was ignored. It was later when business holders eventually realized that their customer support is an integral part and serves the foundation for creating an impressive customer experience. Our customer support is meant to give the best customer experience. It is now recognized as a valuable investment that pays off and benefits in the long run. Companies implement more customer-oriented strategies to develop better relationships of trust and loyalty with their customers. So it will not be wrong to say that customer services have indeed gone through a huge transformation since business owners now realize the importance of giving their customers a topmost priority. This, in turn, helps to stay ahead of the competition and your brand stands out in the market.
Having said that, consumers today are more informed and have bigger expectations. So they have lesser patience levels and more demands. To cope up with their expectations and have better customer satisfaction rates. You can click here to find out how big providers like Spectrum create strong and real-time customer support. It is extremely important to strengthen your overall customer support mantra. Most of the customers do online research before they purchase a product so here is a look at the best ways through which you can ensure outstanding customer support services.
Providing the Right Information
Since almost every customer has access to the internet and can reconfirm any provided information, it is important to tell them the right information regarding your product or service. Always be true to your customers and never brag about something that you cannot provide. Brands must focus on improving the quality of their product and making it more attractive for the consumers. However, if you want them to be loyal to your brand, you must equip yourself to provide the right guidance every time and go the extra mile to resolve their issues if any.
Providing a Memorable Customer Experience
Your customer support service should be intended to match the level of your consumers. Facilitate them by being available through multiple streams and have a well-trained team of individuals to provide them some outstanding consultancy and be available all the time for their assistance. They should be equipped with all the skills needed to leave a strong impression on the mind of the consumers through having a positive, polite, knowledgeable yet concise conversation. You must make your customers feel special and that their opinion matters a lot to you.
If you are concerned your employees won’t fulfill the expectations you have, then you might want to consider a training program that everyone can get involved in. Corporate training can provide each employee with the knowledge to provide that memorable customer experience you expect of them. Zoe Training has a ton of workshops that offer services like this and they might be your go-to when you are looking for training sessions for all your employees.
Providing Real-Time Solutions
It is a good practice to provide customer support content on your website so consumers can benefit from it. However, customers usually head towards their phones and call you up for getting first-hand information about any of their concerns or complicated inquires. The customer support staff should be trained to resolve issues and provide real-time solutions. This is because users nowadays are more informed and less patient. They would always want to connect to a service support representative who addresses their needs and requirements instantly. With almost everything in their access, consumers do not waste time and might switch to another product to avoid any delays or inconvenience. Therefore, it is necessary to offer them real-time assistance and win over their trust. The latest technological techniques can also be implemented to make real-time customer service interactions possible. Digital tools or software can prove quite helpful in this regard. The goal is to obviously make your customers happy by avoiding any delays.
Fostering a Better Relationship with Customers
Developing a stronger customer relationship is a collective effect of providing good quality products or services, providing outstanding website content and having a trained customer support team. It is not just the customer support staff that is solely responsible for the right depiction of your product, rather every individual of an organization has his role in fostering a better customer relationship. Be it through words or actions, every individual of the company owes a responsibility towards building positive customer experience. When it comes to winning the trust and confidence of customers, the agents do play a central role since they get to interact with the consumers directly. The customer support representative can transform a caller into a long-term customer so they should be trained and skilled to retain maximum customers.
Offering Easy and Multiple Contact Options
It is important to provide easy options for your customers to contact you. The more accessible your customer support service is, the more positive impact it will have on your consumers. Having said that, you can provide contact services at multiple platforms. It can be through an impressive website, social media, phone, email or live chat support. You can come up with any other support strategy to create a better impact and make it easier for your customers to approach you. This also helps eliminate long waiting time that proves to be a major annoyance for your customers. The users use multiple devices and modes to stay connected and make any purchases. Offering greater contact options adds to their convenience.
Offering Guarantees and Discounts
You should value your customers and make sure to roll out discount offers that can help reduce cost pressure on your customers. They tend to be more attracted to your product in this way and stick to your brand. Offering a guarantee also helps eliminate any risk or doubt in the minds of your consumers regarding your product.
Wrapping Up
The aforementioned tips can help you align your efforts towards more effective customer service. The goal is to meet the expectations of your customers and make them more satisfied through positive, interactive and real-time communications.
Business
5 Businesses that are Hot right now in Emerging Markets
Every business minded person is trying to invest in emerging markets now in hopes that profitable returns are gotten in the long run. While most European and American markets are grown and proven to be rewarding, they are fast becoming saturated hence the desire by many investors and even new entrepreneurs to enter emerging markets.
The businesses that would be covered on this list would be the ones that can be started with low capital because everyone knows that selling crude oil in anything country is profitable but how many people can really afford the capital and resources to start a crude oil business! The answer is very few people. This list is primarily for business minded people that would like to do business with low overhead then scale their business over a period of time. Without further ado, let’s explore our list.
1. Social Media Marketing
This business is one that you can literally start from your bedroom. There’s a lot of attention right now on social media platforms like Facebook, Instagram, and YouTube. All you have to do is a take a course on how to use these platforms to promote products for sale. The next thing is to hone your skills, do some work for free to build up your portfolio and get valuable testimonials you can then use to get your first client. From there, you can grow your business through referrals and more advertising provided you get good results from your marketing.
2. Gaming Platform
Believe it or not, having a gaming platform is fast becoming lucrative in emerging markets, especially the ones in Africa. On one part, the rise in these types of platforms could be due to the want of many African youths to get rich or cash out as they say by investing so little money. This business may be controversial to many, but platforms like this one amongst many others have steadily built their business to profitability.
3. E-Commerce
This one is rather expected. Over the years, silicon valley investors have invested massive amounts into the e-commerce scene in developing countries. Although, some of the e-commerce companies aren’t successful yet, but the investors are willing to bet on the economies of these countries blossoming over the next few years. This way, they can not just make a profit but also have bigger market shares because they decided to invest early. Now, to start this type of business, you need to have a unique e-commerce idea that you can bootstrap then convince big-time investors to help scale your business to help you become competitive in the market.
4. Graphic Design
Graphic design is a very good business you can get into with low capital. What you basically need to do is get good graphic design tools and learn the basics of graphic design. There are so many small-scale businesses being started every day in emerging markets that need the services of graphic designers to help create visual brand assets and marketing materials for them.
5. Crowd farming
From the name, you can deduce that this is a derivative of crowdfunding. Crowd farming has to do with a group of people pooling together resources to invest in farm produce on a large scale then splitting the profit based on individual contribution. This is the case with platforms like Agropartnerships and Thrive Agric just to mention a few of platforms that are taking advantage of the growing interest in Crowd farming.
Business
How to Turn Your Crazy Donuts Ideas into a Business
The donut industry is growing more and more rapidly every year. With big names such as Dunkin Donut, Krispy Kreme, Winchell’s, and Tim Horton being the ones dominating a marketplace worth $16 billion. Most notable is the sponsorship between Dunkin Donuts and one of football’s most iconic names, Liverpool FC. Because of reasons like this, we can see why the donut industry is on a path to more popularity, and we can see why someone would be interested in investing in a donut business.
But how do smaller donut businesses compete with industry giants who have endless resources and several thousand donut shops under their names? Stick around as we are going to give you a few tips on how to turn your crazy donut ideas, into a successful business.
1. Starting Location is Key
Opening your first donut shop is nothing like managing a whole franchise. But it’s too early to think about that. First, you need to come up with a good idea for your location. Do you plan on opening your first donut shop near the main street, where you can catch the eye of casual by-passers, or maybe a strip mall location would better suit you. A key strategy in selling donuts is to always have them on display on a large counter area where customers can see the goodness you’re selling.
Another popular option is food trucks or donut trucks. Selling your donuts from a food truck feels modern, but also classic, and that just might be the niche that works for you best.
2. Keep Working, When Not Working
Your donut shop will always have slow periods during the day. During these slow periods, you can brainstorm ideas on how to increase revenue. During the morning you can add a special price on coffee, or offer a free donut with every coffee purchased. You can also offer catering services for birthday parties, weddings, and corporate or non-corporate events where you can cater to them donuts or cakes, or donut cakes!
3. Figure Out a Solid Business Plan
Having a solid business plan is key for the survival of your business. Choosing to ignore this step will cost your business greatly. By having a business plan in place, you can turn your donut shop into a successful business. With a plan in motion, you can sell others your vision, whether that’s a loan officer or an investor… or maybe a friend who likes to help you out.
Your business plan should start with your executive summary, which is a brief description of what you’re trying to do. Follow that up with a finer description of your business idea that will detail all the areas where your donut shop will be a hit. Marketing is very important, so make sure to include how you’re planning on marketing your business, and how much money you’re planning to allocate in that field. One more thing that will greatly increase your chances of survival is identifying how you can solve some problems that are related to other donut shops or the donut industry in general. You have to have something unique about your donut shop, so brainstorm ideas on what will make you better than the rest.
Business
How To Boost Your YouTube Subscribers And Views Number Fast
As you might already know to be a professional YouTuber can be quite a lucrative hobby, and channels with millions as well as hundreds of thousands of YouTube followers earn more than enough to support their living style and families. The way you earn money on YouTube is through ad monetization as well as promoted and sponsored videos. Of course, in order to be able to live on YouTube, you need to have a large group of people following you that will then see the ads.
And though YouTube might seem like a fun thing to do it isn’t easy at all and you need to be pretty consistent and patient in order to be successful. Saying this, getting YouTube views and subscribers can be pretty hard at first, and you need to have a bit of lack and put in a lot of hard work in order for it to happen. Still, there are some tips on how to get a lot of views on YouTube and the main one is to post things that might be interesting to a wider audience, and try to make it viral.
Let’s take a look at certain tips on how to have a more popular YouTube channel!
Tips On Getting Youtube Views And Subscribers
1. Although you can find a lot of articles on how to get subscribers and views fast most of those are just a YouTube glitch and don’t actually give you persistent and real followers. Instead of trying to trick the system your best bet is to go ahead and start promoting your content. Do it through social media, ask your friends to share and why not visit multiple forums and post your work! Very soon after you will be getting much bigger traffic and enjoy the popularity!
2. Figure out a publishing schedule and stick to it. Saying this if you say news videos will be every Tuesday and Friday don’t miss out of any, and you will get a devoted and large group of followers that are eagerly waiting. This way you will show people that you are serious about what you do and that subscribing is a worth it option.
3. So, along with that, you should start delivering more at the beginning of your videos. This will attract more views as well as subscribers to your channel. Use the first 8 seconds to hook people to it and deliver the core of your video straight from the start.
4. Use Pinterest to your advantage. Asking someone to create a picture of your best YouTube videos, and investing in ads on Pinterest will bring you quite a few people and views in a matter of days.
5. People are interested in reading Amazon Reviews so use that to your advantage and add the name of your YouTube channel at the end of your review. And along with that try to expand your social media promotion and reachability to Facebook, Instagram, Twitter, etc.
6. Also, when it comes to how to get subscribers on YouTube fast, you should start using the power of a good title. By creating an attractive and searchable title chances are your video will be easier to find and thus the number of subscribers and views will constantly grow.
7. And last but not least translate some of your most popular videos. Do it by yourself or hire an agency. This way you will be opening the door to an international subscriber audience!
Summary
YouTube profession is the one of future, and if you enjoy recording things, then it might be just the right for you. Still, it is important to be consistent and innovative in order to succeed. Doing this you will be able to increase the number of views, and subscribers fast, and enjoy all the benefits of YouTube popularity!
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